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How we safeguard your data and account

When you open an account with banteng77, your personal information and wallet security are handled under strict operational standards.

Data encryption on all transfersDANA, OVO, GoPay and QRIS securedAccount verification at each step
banteng77 How we safeguard your data and account
REACH OUR LEGAL TEAM

How to ask about your rights and data

Team online

Live chat

Ask about data requests, account closure or your privacy rights. Available daily 08:00–22:00 Jakarta time; agents respond to policy questions in English or Indonesian.

Email support

Send formal data-access requests, privacy concerns or account security questions to our legal inbox. Responses arrive within 3 working days with full documentation.

In-app settings

View your account data summary, download your transaction history, and submit account-change requests directly from the security tab in your profile menu.

SECURITY AND TRANSPARENCY

What we do to keep your account and payments safe

Encryption standard

All login sessions, deposit instructions and withdrawal confirmations use TLS 1.2 encryption. Payment card details are never stored on our servers; DANA, OVO, GoPay and QRIS transactions route through encrypted gateways only.

Data retention

We keep your account registration, game history and transaction logs for the life of your account plus 24 months after closure for regulatory compliance and dispute resolution. Older deposits and withdrawals are archived separately for audit trails.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to track lobby behaviour only. Third-party tracking is disabled. You can clear cookies anytime in your browser; you'll stay logged in via your account token.

Account verification

When you open an account, we verify your identity and payment method. Large withdrawals trigger a secondary verification step via email or live chat to confirm the destination account is yours.

Password and 2FA

Your password is hashed, never readable by our team. We recommend enabling two-factor authentication in your account settings; SMS codes are valid for 5 minutes and tied to your registered phone number.

Request your data

Contact live chat or email support to ask for a full copy of your account data — all transactions, deposits, game activity and personal details. We deliver packaged exports within 5 working days.

Answers to your data and account rights questions

Yes. Request account closure via live chat or email, and we will close your account within 5 working days. Account data is retained for 24 months after closure for regulatory and dispute purposes, then removed unless local law requires longer retention.

Transaction records for DANA, OVO, GoPay and QRIS deposits are kept for 7 years for tax and payment verification. Game history and account activity are archived for 24 months after your account closes, then purged.

Contact live chat with your transaction ID. We cross-check the record with our payment partner — DANA, OVO, GoPay or QRIS — and provide a full audit trail. Disputes are resolved within 10 working days, with a detailed report sent to your registered email.

Yes. Open an in-app data request via the security tab in your profile, or email support. We send a packaged export of all account data, transactions, game logs and personal details within 5 working days, no fee.

We share only essential details with our licensed payment partners — DANA, OVO, GoPay and QRIS — to process your deposits and withdrawals. No personal data is sold or shared for marketing. Depends on local law for other disclosure scenarios.

We log all login attempts to your account. If we detect unusual activity — logins from new devices or locations — we send a verification email and can lock the account until you confirm. Enable two-factor authentication in settings for extra protection.